Returns & Exchanges
We offer a 7-day return policy for our mechanical keyboards and accessories if they are in their original packaging and condition. Please note that shipping fees and customs duties are non-refundable.
Initiate a Request
Contact our support team at [email protected] with your order number and the reason for the return to receive authorization.
Package Your Item
Securely pack the keyboard in its original box including all keycaps, cables, and switch pullers to ensure it arrives in resalable condition.
Ship to Our Warehouse
Send the package via a trackable shipping service to the address provided by our support team; customers are responsible for return shipping costs.
Inspection and Refund
Once our technicians inspect the device for hardware integrity, your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing